Frequently Asked Questions
Product
How do I care for your toys?
When it's time to clean wooden toys, trying to wipe with a fry cloth first. If a damp cloth is need to remove dirt, moisten the cloth just to clean. Wipe away moisture and let it air dry. As the final step - add some linseed oil and polish the toy (for non-painted toys)
Where are your products made?
All our products are manufactured in Russia. For our toys we use natural and eco-friendly materials like different species of wood, linseed oil and water-color paints. All materials are safe for children and environment.
Shipping
What is your current turnaround time?
We are shipping in 2-5 business days.
How much does shipping cost?
- Shipping fee starts from $5.60. Depending on the weight the cost may vary.
- To combine postage when buying multiple items, contact us and we will send you a personalized card with an adjustment of shipping!
What is the best way to contact customer service?
The best way to reach us is to email support@woodmam.com. We are here Monday through Friday from 9am to 6pm and will strive to get back to you within 4 hours.
Is your website secure?
Yes, our site is a secure shopping environment, your payment information is not held beyond the shipping of the order. View our privacy policy for more information.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, Visa Electron through PayPal payments.
How can I track my order once it has shipped?
As soon as we ship your order, we will send you an email with all of your tracking information.
Can I cancel or change an order?
Once an order has been shipped it cannot be cancelled or changed. For any questions, you can contact us at support@woodmam.com
The item I want is sold out. How will I know when it is back in stock?
Subscribe to our mailing list to be among the first to know when out-of-stock items are available again.